Terms & Conditions

1. Overview

These terms govern all projects delivered by Reign Media Ltd (referred to as Reign Media, we, or us). By approving a proposal, paying an invoice, or otherwise instructing us to begin, you confirm acceptance of these terms in addition to the specific scope defined in your statement of work.

2. Scope of services

We create one-off marketing campaigns, creative assets, and digital experiences. Each engagement may include some or all of the following tiers:

Work outside the agreed scope, additional revisions, or urgent turnarounds may be billed separately at the rates quoted in your proposal.

3. Pricing and payment

• A non-refundable 50% project deposit (or the amount stated on your invoice) is due before scheduling studio time or reserving media.
• The remaining balance is payable on delivery of the final assets or seven days before campaign go-live, whichever comes first.
• External media, print, or platform fees are either billed at cost plus handling (if we pay the supplier) or invoiced to you directly by that supplier.
• Late payments may pause work and incur statutory interest under the Late Payment of Commercial Debts Act.

4. Timelines, approvals, and revisions

Standard turnaround is three to five business days for discovery assets and ten to fifteen business days for full campaign delivery, provided we receive everything we need on time.

• Two rounds of revisions are included unless your proposal states otherwise; further edits are billed at our day rate.
• Approvals given verbally, via email, or through our client portal are treated as final sign-off for production.
• Delays caused by missing content, slow approvals, or scope changes may shift launch dates and could incur additional fees.

5. Client responsibilities

• Provide accurate business information, briefs, and brand assets in agreed formats
• Secure rights or licenses for any third-party materials supplied to us
• Review and approve proofs within the timelines outlined in your statement of work
• Settle supplier invoices that are payable directly by you (for example, venue hire or licensing fees)

6. Intellectual property

Upon full payment you receive a license to use the final assets specifically for your business. We retain ownership of working files, campaign methodologies, templates, and any tooling we use to deliver the project. Unless you request otherwise in writing, we may showcase the work in our portfolio and marketing materials.

7. Third-party platforms and suppliers

Campaigns often rely on third parties (media owners, couriers, payment gateways, Resend, Supabase, Meta, Google, printers, signage teams). We do not control their availability or policies. You remain subject to their separate terms, and we are not responsible for outages or changes beyond our control.

8. Cancellations

Either party may cancel with written notice. Deposits and completed work are non-refundable. If cancellations occur after we have committed to third-party costs (for example, booked outdoor inventory), you remain liable for those costs plus any non-recoverable fees.

9. Warranties and limitations

• We warrant that services will be delivered with reasonable skill and care.
• We do not guarantee specific marketing outcomes, search rankings, or sales volumes.
• Our total liability is limited to the fees paid for the project giving rise to the claim and excludes indirect or consequential losses.

10. General

These terms are governed by the laws of England & Wales. Disputes will be handled by the English courts unless both parties agree to mediation first. If any clause is found unenforceable, the remaining clauses continue in effect.

11. Contact

Questions about these terms or your project should be sent to the Reign Media operations team: